At FlexFit Shop, we’re all about keeping you in the game with premium sports-inspired streetwear. Whether you’re dropping dimes like D-Wade or just looking fresh off the court, we’ve got your back with shipping that moves at NBA speed and returns smoother than Mariano Rivera’s cutter.
SHIPPING INFORMATION
Order Processing
We hustle hard to get your gear ready for shipment within 1-2 business days after your order is placed. No shot clock violations here – we move fast!
Shipping Options
1. Standard Shipping (DHL/FedEx)
- Delivery time: 10-15 business days after shipment
- Flat rate: $12.95 USD
- Best for those who want their gear faster than a fast break
2. Free Shipping (EMS)
- Delivery time: 15-25 business days after shipment
- Free on orders over $50 USD
- Perfect when you’re playing the long game
Note: We ship worldwide except to certain Asian countries and remote areas. If you’re unsure about your location, hit us up at [email protected] before ordering.
OUR RETURN POLICY
We want you to love your FlexFit gear as much as KG loved defense. But if something isn’t right, we’ve got a return policy that’s more reliable than a Tim Duncan bank shot.
Return Basics
- You’ve got 15 days from delivery date to initiate returns
- Items must be unworn, unwashed with original tags attached
- Must include all original packaging and accessories
- No stains, odors, or damage – keep it cleaner than a new basketball
Non-Returnable Items
Some items are like championship rings – once they’re yours, they’re yours for good:
- All Final Sale/HOLIDAY SALE items (marked at checkout)
- Custom Jerseys with player names/numbers (your favorite player is yours forever)
- Headwear (for hygiene reasons – no sharing sweat bands)
HOW TO RETURN AN ITEM
Follow this 3-step play to initiate your return:
Step 1: Email Our Squad
Within 15 days of delivery, email [email protected] with:
- Your order number
- Item(s) you’re returning
- Reason for return
- Whether you want refund or exchange
Sample Return Request Email
Subject: Return Request for Order #[Your Order Number]
Hey FlexFit Crew,
I need to return/exchange my recent purchase:
– Order Number: [Insert]
– Item(s): [Product Name, Size, Color]
– Reason: [Too Small/Too Large/Defective/Other]
[For exchanges, specify desired size/color]
Let me know next steps. I’ve attached photos of the item(s) as requested.
Keep ballin’,
[Your Name]
[Your Email]
[Your Order Number]
Step 2: Wait for Approval
We’ll respond faster than our 24-hour customer service guarantee with return instructions.
Step 3: Ship It Back
Once approved, send items to:
FlexFit Shop Returns
3700 Davis Street
Columbus, US 31901
Use a trackable shipping method – we’re not responsible for lost return packages. You cover return shipping unless it’s our error.
REFUND INFORMATION
Processing Time
After we receive and inspect your return:
- 3-5 business days to process your refund
- Additional 5-10 business days for your bank to process (varies by institution)
Refund Method
We’ll refund your original payment method (Visa, MasterCard, JCB, or PayPal).
Exchanges
Exchanges ship immediately after we process your return (same shipping options apply).
DAMAGED OR WRONG ITEMS?
If we messed up (rare, but even MJ missed shots sometimes):
- Email photos of the issue to [email protected] within 7 days
- We’ll cover return shipping and expedite your replacement
- Option for refund if preferred
NEED HELP?
Our customer service team moves faster than a fast break. Hit us at [email protected] – we average under 12-hour response times.
FlexFit Shop: Where streetwear meets sports passion. Shipping & returns as solid as Mariano Rivera’s fastball.