Welcome to the FlexFit Shop FAQ – your go-to resource for everything about our street-ready sports culture gear. We’ve built this guide to answer your most pressing questions about our products, shipping, payments, and more. Can’t find what you need? Hit up our crew at [email protected] – we live for this stuff.

PRODUCT QUESTIONS

What kind of products does FlexFit Shop offer?

We specialize in limited-edition streetwear that blends sports culture with urban style. Our collections include:

  • Exclusive collaborations like B/R x OutKast and NBA Remix
  • Jerseys honoring legends like Kevin Garnett and Mariano Rivera
  • Street-ready essentials including hoodies, long sleeve tees, and headwear
  • Special collections like HBCU apparel and NBA Champions gear

Are your products limited edition?

Absolutely. Like the athletes we celebrate, many of our drops are here for a good time, not a long time. When you see “limited-edition” on a product page, that means once it’s gone, it’s gone for good. Follow us on social for drop alerts.

How do I know what size to order?

Each product page has detailed sizing charts – measure your best-fitting similar item and compare. When in doubt, size up for that streetwear oversized look. Remember: we offer 15-day returns if the fit isn’t right.

ORDER & SHIPPING

Where does FlexFit Shop ship?

We ship worldwide to most countries (excluding some Asian and remote regions). Our Columbus HQ processes all orders with the same precision as our jersey stitching.

What are my shipping options?

We offer two delivery methods to match your needs:

  • Standard Shipping (DHL/FedEx): $12.95 flat rate, 10-15 days after processing
  • Free Shipping (EMS): For orders over $50, 15-25 days after processing

PRO TIP: Order before 2PM EST for possible same-day processing. All orders take 1-2 business days to process before shipping.

How can I track my order?

Once your order ships, you’ll get a confirmation email with tracking info. Our standard shipping offers full visibility from our warehouse to your wrist. EMS tracking may have limited updates until delivery.

PAYMENTS & SECURITY

What payment methods do you accept?

We keep it 100 with secure payment options:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Is my payment information secure?

Absolutely. We use industry-standard encryption for all transactions. You focus on styling – we’ll handle the security.

RETURNS & EXCHANGES

What’s your return policy?

We offer 15-day returns from the delivery date. Just keep:

  • Tags attached
  • Original packaging
  • That streetwear freshness intact

Email [email protected] with your order number to initiate a return.

Do you offer exchanges?

Currently, we only process returns for refunds. For size exchanges, we recommend placing a new order and returning the original item within the 15-day window.

ACCOUNT & TECHNICAL

How do I reset my password?

Click “Forgot Password” on the login page. We’ll send a reset link to your email – check your spam folder if you don’t see it within 10 minutes.

Why can’t I access my account?

Try clearing your browser cache or using a different browser. Still stuck? Our tech team can help at [email protected].

STILL GOT QUESTIONS? Our team lives and breathes this culture. Email us at [email protected] – we typically respond within 24 hours.

FLEXFIT SHOP: WEAR YOUR PASSION. WORLDWIDE.